This is What I’m Doing and Why: Reflections on a Think- Aloud Study of Digital Library Users’ Information Behaviour

Many user-centred studies of digital libraries include a think-aloud element – where users are asked to verbalise their thoughts, interface actions and sometimes their feelings whilst using digital libraries to help them complete one or more information tasks. These studies are usually conducted with the purpose of identifying usability issues related to the system(s) used or understanding aspects of users‟ information behaviour. However, few of these studies present detailed accounts of how their think-aloud data was collected and analysed or provide detailed reflection on their methodologies. In this paper, we discuss and reflect on the decisions made when planning and conducting a think-aloud study of lawyers‟ interactive information behaviour. Our discussion is framed by Blandford et al.‟s PRET A Rapporter („ready to report‟) framework – a framework that can be used to plan, conduct and describe user-centred studies of digital library use from an information work perspective.